Frequently Asked Questions – 24/7 Video on Demand
We have two different ways to access and view our virtual tours. Some (usually our latest ones) are available as a scheduled live presentation, delivered at a specific date and time via a Zoom webinar. Others are available to watch anytime, 24/7, within a predefined rental period – we refer to these as Video-on-Demand or VoD.
This website is split into two parts.  In the top level website (https://virtualtoursofscotland.com/) you will find an overview of both services and you will also be able find out about and book our scheduled live Virtual Tours delivered using Zoom.  In the Video-on-Demand section of the website (https://vod.virtualtoursofscotland.com/), you can browse our catalogue of on-demand Virtual Tours that are available to rent, which you can view 24/7 during the rental period.
The questions and answers below relate to our pre-recorded Virtual Tours of Scotland videos, also known as video-on-demand (VoD) which are available to rent (a bit like on Netflix or Amazon Prime).
Please note that currently, video-on-demand is not available as a subscription service (e.g. monthly or annual); each video or collection of videos is available to rent for a pre-defined period e.g. 1 day, 1 week, 1 month or 3 months). The rental period starts from the date of purchase – NOT from the date you begin viewing.
Please read our Terms of Service page for our Video-on-Demand Virtual Tours, as by paying to rent or subscribe to this service you are agreeing to these terms and conditions.
BILLING AND ACCOUNT QUESTIONS
How do I reset my password?
On the login page, click Forgot Password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.
How do I change my password?
Once signed into your account, you can change your password by clicking My Account or Dashboard from the top navigation menu. Select Password and update your password.
How do I update my billing information?
Once signed into your account, you can update your billing information by clicking My Account or Dashboard from the top navigation menu. Select Billing and update your billing information.
How do I cancel my recurring subscription?
Once signed into your account, you can cancel your recurring subscription by clicking My Account or Dashboard from the top navigation menu. Select Billing and locate your subscription plan at the bottom of the page. Click Change Plan and Cancel Membership. Your membership will be cancelled and your access will be removed at the end of your current payment period.
Note: recurring subscriptions such as monthly or annual subscriptions are not currently available as a part of this service.
My credit card is being declined. Why is that?
Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.
My video does not playback smoothly. How can I fix this?
Video playback depends on several factors. To improve your playback experience, make sure you have a fast, stable internet connection. We recommend using the most recent version of Chrome, Firefox, or Safari. You may experience playback issues with outdated devices and browsers.
Can I watch videos using Chromecast and AirPlay?
Yes! Both Chromecast and Airplay are compatible with our video-on-demand (VoD).
To use Chromecast: Locate the Chromecast icon in the bottom right corner of the video you want to cast. Click the icon and select the correct Chromecast from the pop-up in your browser.
To use AirPlay: Open the video on your apple device and click the AirPlay icon in the bottom left corner.
Can I watch videos on my TV without using an app?
Yes. By connecting your laptop directly to your TV with an HDMI cable, you will be able to watch on-demand videos from our site on your TV.
Can I watch videos on my phone or tablet without using an app?
Yes. Our website adapts to phone and tablet browsers so you can watch our video-on-demand service anywhere 🙂
Which browsers are supported?
While we recommend using the latest version of Google Chrome, we also support Firefox and Safari browser released within the last five years. You may experience playback issues when using an out of date browser or any version of Internet Explorer.